App / Live
This page sets out the legal basis for your account with bm66 and how we handle your data, your rights, and your choices. Access to our platform — including live casino tables, slot lobbies, and sportsbook categories — is subject to local law and available only in eligible regions where permitted.
When you open an account with us, you enter into an agreement governed by the terms set out on this page and any supporting policy documents linked from your account dashboard. We collect and process account data — your registration details, transaction records, and session activity — solely for the purpose of operating your account, processing payments, and delivering account support. Payment activity through FPX and GrabPay is processed under the terms of those respective rails, and records of those transactions are retained in your account wallet history. You can review any transaction record directly from the wallet section after login. We do not share your personal data with third parties except where required by applicable law, where you have given explicit consent, or where it is necessary to complete a transaction you initiated — for example, routing a FPX transfer or a GrabPay deposit to the relevant processing network. Our data handling practices apply to all account holders accessing the platform from Malaysia, subject to local law and eligible regions. Where access or eligibility is in question, it depends entirely on the laws applicable in your jurisdiction. Nothing on this page constitutes legal advice, and we recommend consulting a local adviser if you have questions about your specific situation.
FPX transaction records are retained in your wallet history and accessible after login.
GrabPay deposits appear in your account wallet under the transactions tab.
DuitNow transfers are logged against your account ID and visible in your statement view.
Not every aspect of your interaction with this platform falls under the same legal framework. Here is a clear breakdown of what is inside and outside the scope of this policy, so you know exactly where to direct a question or concern.
Login credentials, account registration details, and session data are governed by this policy. Any changes to your account information must be made through the account settings page, and verification steps are shown there.
Deposits and withdrawals processed through FPX, GrabPay, or DuitNow are subject to the terms of both this policy and the relevant payment network. Your wallet history is the record of those transactions.
Game titles, table content, and sportsbook categories — including football and badminton markets — are governed by our content terms. RTP data is shown only where the game or studio exposes it directly in the lobby.
Payment processors, game studios, and other third-party providers operate under their own terms. We are not liable for the policies of those external services, though we only work with providers whose terms are compatible with your account security.
You have practical choices about how your data is held and used. These are not abstract rights — each one maps to a specific step you can take inside your account or through our support channel. If your account details are incorrect, the account settings page is where you correct them; verification instructions are shown inline as you go through each field. Transaction records are available in your wallet history, exportable as a statement from the same page. For anything that cannot be resolved through self-service — a data query, a correction that requires our team, or a formal question about how we use your information — our support channel is open and the path is set out in the section below.
Log in and go to your wallet history to see a full transaction log, including all FPX, GrabPay, and DuitNow activity. Statements can be exported directly from that page.
Account settings let you update your registered name, contact details, and preferences. Follow the verification steps shown on each field — they vary by detail type.
If you want to understand what data we hold about you, contact support with your account ID. We will confirm the categories of data held and the legal basis for processing it.
Account closure or data deletion requests go through support. Submit the request with your registered email and account ID, and we will confirm the steps and timeline shown in your account.
For legal queries, data questions, or account concerns that go beyond what self-service can handle, these are the routes available to you. Our support team can direct your question to the right internal team depending on its nature.
The fastest route for account and data queries. Open the chat widget from the account dashboard and select the relevant query type. A team member will pick up the conversation and can escalate to the appropriate contact if needed.
For written legal queries or formal data requests, email support via the address listed in your account settings under Help. Include your account ID and a clear description of your request so we can route it correctly.
The help section inside your account covers common legal and policy questions with step-by-step paths. Check there first — many account and data queries are resolved without needing to contact the team directly.
Account security and data integrity are not optional — they are built into how the platform operates. Here is a plain account of the four areas that matter most to account holders asking about our data practices.
We use cookies to maintain your login session, remember your account preferences, and measure site performance. You can review and adjust cookie settings from the privacy control panel accessible in your account. Non-essential cookies are off by default.
Your account password is stored using industry-standard hashing. Two-step verification is available and the setup path is shown in account security settings. We do not store your payment credentials — those are handled directly by FPX and GrabPay.
We retain account data for as long as your account is active and for a period after closure as required by applicable law. Transaction records linked to FPX, GrabPay, and DuitNow activity are kept for the period shown in the data retention notice in your account.
To request a correction, data export, or deletion, contact support with your registered email and account ID. The current status of any open request is shown in your account dashboard after login.
Straightforward answers to the questions account holders most often ask about their rights, data, and how this policy applies to them.
Yes, if your account is registered and you are accessing the platform from Malaysia where local law permits. Availability depends on local law and eligible regions. If you are uncertain whether access is permitted in your specific location, we recommend checking with a local adviser.
We hold the details you provided at registration, your login activity, transaction records from your wallet — including FPX, GrabPay, and DuitNow activity — and any correspondence you have had with our support team. You can request a full breakdown by contacting support with your account ID.
Log in and go to account settings. Each field shows the verification steps required to make a change. For details that cannot be self-corrected — such as a registered name discrepancy — contact support directly and include your account ID in the message.
Yes. Submit a deletion request through support with your registered email and account ID. Some data may be retained for the period required by applicable law even after a deletion request. The timeline and scope of what is removed will be confirmed once your request is received and reviewed.
Use the email support route listed in your account settings under Help. For formal data queries, include your account ID and a written description of your request. Our team will route it to the appropriate contact and confirm receipt.
Transaction records are covered by this policy in terms of how we store and retain them. The processing of the payments themselves is subject to the terms of FPX and GrabPay respectively. Your wallet history is the record we hold on our side, and it is accessible after login.